Preferred Administrators
As of July 1, 2026, Preferred Benefit Administrators is proud to serve as your new medical claims administrator.
A new claims experience for ELCOC
As of July 1, 2026, Preferred Benefit Administrators is proud to serve as your new medical claims administrator.
Our Commitment to You
Our role is to provide high-touch, responsive service, and efficient administration of your health plan. We're here to ensure that your experience with your benefits is as seamless and straightforward as possible. Whether you have questions about claims, eligibility, or your plan in general—we're just a call or email away.
Preferred Benefit Administrators
Provider Eligibility Verification
Having issues verifying eligibility at a provider's office? Contact Preferred Benefit Administrators directly. They can help resolve eligibility verification issues and confirm your coverage.
Call 888-524-2777Meet Your Dedicated Support Team
You'll have a core team of specialists dedicated to your group, familiar with your plan and here to help every step of the way.
Deborah Hampton
Senior Eligibility Specialist
Here to assist with enrollment, eligibility, and dependent coverage questions.
Cheri Sibold
Claims Examiner
Ready to help with any questions regarding your medical claims and processing.
Preferred Online Solutions
We make it easy to manage your health plan digitally through our secure member portal. Once logged in, you can access all your benefits information anytime, anywhere.
Access your benefits 24/7
Access your benefits, insurance card, provider listing, and more, anytime.
Contact Information
Information for Healthcare Providers
While members access participating providers through the Cigna PPO Network, all eligibility verification, claims processing, and plan support are handled directly through Preferred Benefit Administrators, not Cigna Insurance Company.
Eligibility & Benefits
For Pre-Certification, Eligibility, Benefits, and Claim Status, call:
(888) 524) 2777)Submit Medical Claims
Chattanooga, TN 37422-8061
Your Benefits Advocate
FBP Advocacy Team
Florida Benefit Plans — personalized support for all your benefits questions.